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Our Terms Shape How Your Account Works

When you open an account with hero88, you agree to terms that govern deposits, withdrawals, gameplay and your account security.

Account access and eligibilityPayment and withdrawal rulesData and account security

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What These Terms Cover

hero88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms apply the moment you register and remain in effect as long as your account is active. They govern your use of the hero88 lobby, all games and betting features, and your transactions through DANA, OVO, GoPay and QRIS. Where local law permits, these terms

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take precedence; where local law imposes stricter requirements, local law applies. We reserve the right to update these terms — we'll notify you of material changes before they take effect. Continuing to use your account after notification means you accept the updated terms. Disputes between you
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and hero88 are resolved according to the jurisdiction where the platform operates, subject to local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US

How to Contact Us About Your Terms

We keep a dedicated support team ready to answer questions about account rules, payment terms and your rights under our policy.

Live chat Open the chat widget in your account lobby. We respond to policy questions and account disputes during operating hours. Players in Medan and across Indonesia use this channel most often for quick clarification.

Email support Send your terms question or policy dispute to our support mailbox. Include your account ID and a description of the issue. We aim to reply within 24 hours with a clear answer or next steps.

Account settings Your account page holds options to review your current terms acceptance, update contact details, and request account changes. Changes are logged and timestamped in your account history.

ACCOUNT SAFEGUARDS

How We Protect You Under These Terms

These terms aren't just legal text — they're promises about how we treat your account, money and data.

Encrypted transactions

Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal request is encrypted end-to-end. We don't store payment details — the provider handles that. You see the confirmation in your account within seconds.

Data handling

We collect only what's needed to verify your account and process payments. Your email, phone and payment info are encrypted. We retain transaction records for two years to honour dispute claims and comply with local reporting.

Account verification

When you withdraw, we verify your identity matches the original account registration. This protects your balance and prevents unauthorised access. Verification usually takes minutes; large withdrawals may require extra steps.

Dispute resolution

If you think a transaction was unauthorised or a withdrawal failed, contact support with your account ID and transaction ID. We review the payment provider's records and respond within 5 working days.

Session security

Your session expires after 30 minutes of inactivity to protect your account. Log back in to resume play. If you suspect unauthorised access, change your password immediately and notify support.

Rights and requests

You can request a copy of all data we hold about you, ask us to correct it, or request deletion — where local law permits. Submit requests via your account settings or email support; we'll respond within 10 working days.

Terms & Conditions Questions Answered

These are the questions we hear most about our terms. If your question isn't here, contact support — we're here to clarify any part of your account agreement.

No. You accept the terms once when you register. We log that acceptance in your account. If we update the terms materially, we'll notify you before the change takes effect. You'll see a notification in your lobby — accepting it means you agree to the new terms.

The payment provider confirms whether the money left your account. If it did but didn't reach hero88, we'll investigate with the provider and refund you within 3–5 working days. Check your payment history in your account dashboard first — most failed transfers show a clear status there.

Yes, subject to these terms. You can request a withdrawal to the same payment method you used to deposit. Withdrawals via DANA, OVO, GoPay and QRIS usually clear within 24 hours. Large withdrawals may require extra verification — we'll explain any hold when you request it.

You can request account closure through your account settings or by contacting support. We'll process your request within 5 working days, pay out any remaining balance, and deactivate your account. Your data is retained per our policy for dispute and legal-compliance purposes.

No. The same terms apply whether you access hero88 on desktop, mobile browser or app. Your account settings, payment methods and transaction history sync across all devices — so DANA, OVO, GoPay and QRIS deposits work the same way on any device.

Yes. Contact support immediately with your account ID and the transaction ID from your payment history. We'll review the transaction with the payment provider and investigate. Document any unauthorised activity — screenshots help. We aim to resolve disputes within 5–10 working days.

It means that where local law in Indonesia is stricter or more protective than our terms, local law applies instead. Our terms are designed to comply with Indonesian regulation; if there's a conflict, the stronger protection applies to you.

Our Terms Shape How Your Account Works

How to Contact Us About Your Terms

How We Protect You Under These Terms

Encrypted transactions

Data handling

Account verification

Dispute resolution

Session security

Rights and requests

Terms & Conditions Questions Answered

01 Do I need to accept the terms every time I log in?

02 What happens if my deposit via DANA, OVO, GoPay or QRIS fails?

03 Can I withdraw my balance whenever I want?

04 What if I want to close my account?

05 Are these terms different for mobile and desktop?

06 Can I dispute a charge I don't recognise?

07 What does 'depends on local law' mean in these terms?

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