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How we handle your account, data and payments

Q: What if I dispute a charge or withdrawal?

Contact live chat or email legal@hero88.club within 30 days of the transaction with a screenshot and details. We investigate and respond within 10 business days. If we confirm an error, funds are returned to your original payment method.

Q: What should I do if I notice an error in my account balance?

Email legal@hero88.club or contact live chat with a screenshot of the issue. We log all bets, deposits and withdrawals; our team will audit your account and correct any error within 5 business days, then notify you of the outcome.

When you open an account with hero88, your account security, personal information and withdrawal history are protected by clear policies.

Account security protocolsData retention & privacyWithdrawal verificationSupport contact routesPolicy changes & notices

Explore Lobby Read FAQ

Our legal terms and platform structure

hero88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

hero88 operates under terms that apply where local law permits. Your account is created when you complete registration and verify your identity through the form on our sign-up page. Deposits via DANA, OVO, GoPay and QRIS are recorded in your wallet immediately, and withdrawals are processed

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after we verify your identity and recent account activity. We retain your account history, payment records and contact details for seven years, unless local law requires a different period. If you're in Medan, Semarang or anywhere else in Indonesia, the same verification and retention rules apply.
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Changes to these terms are posted on this page with thirty days' notice before they take effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET ANSWERS

How to reach our legal team

Email support Send a legal question or data request to [email protected]. Responses are sent within 48 business hours. This channel handles account disputes, data requests and policy questions.

Live chat Use the chat widget inside your account lobby Monday–Friday, 08:00–20:00 Indonesia time. Agents can clarify terms, explain withdrawal holds or direct you to detailed policy sections.

Account settings Review and download your account agreement, payment history and privacy choices from the Legal section of your account settings. Changes take effect immediately.

WHAT WE PROTECT

Data handling, security and your rights

Encryption and storage

Your passwords, payment details and identity documents are encrypted in transit and at rest using industry-standard protocols. We do not store full card numbers; DANA, OVO, GoPay and QRIS links are tokenized.

Cookies and tracking

Session cookies keep you logged in safely. We use analytics cookies to count visits and fix errors, but do not sell your data. You can manage cookie preferences in your account settings or your browser.

Account access control

Two-factor authentication is optional; we encourage it. If you suspect unauthorized access, email [email protected] or contact live chat within 48 hours to freeze your account.

Withdrawal verification

Before we send funds back to your DANA, OVO, GoPay or QRIS account, we verify your identity and check your recent activity for fraud signals. This takes 1–3 business days.

Data retention

Account records, transactions and support chat logs are kept for seven years to comply with financial record-keeping requirements. You can request deletion where local law permits after your account is closed.

Change requests

To update your personal details, close your account, or request a copy of your data, go to Account Settings > Legal or email [email protected]. Requests are processed within 10 business days.

Your legal questions answered

Your account remains active and your wallet balance is preserved. We do not close dormant accounts. However, if your account has no activity for three years, we may freeze withdrawals until you verify your identity again through live chat.

Yes. Open your account, go to Wallet > Transaction History, and download a CSV of every deposit and withdrawal for the past 12 months. For older records, email [email protected] with the date range you need.

Contact live chat or email [email protected] within 30 days of the transaction with a screenshot and details. We investigate and respond within 10 business days. If we confirm an error, funds are returned to your original payment method.

Yes. We do not store your full payment details. When you link a payment method, we create a secure token that lets you deposit and withdraw without re-entering account numbers. Your bank or e-wallet provider controls the original data.

We retain your account records for seven years from closure to meet financial and anti-fraud regulations where local law permits. After that period, your data is deleted unless you request it sooner and local law allows.

Email [email protected] or contact live chat with a screenshot of the issue. We log all bets, deposits and withdrawals; our team will audit your account and correct any error within 5 business days, then notify you of the outcome.

Yes. Go to Account Settings > Legal > Download Records, or email [email protected] to request a certified account statement for any date range. Documents are sent within 5 business days and include all transactions and bet history.

How we handle your account, data and payments

How to reach our legal team

Data handling, security and your rights

Encryption and storage

Cookies and tracking

Account access control

Withdrawal verification

Data retention

Change requests

Your legal questions answered

01 What happens to my account if I don't log in for a year?

02 Can I see my full payment and withdrawal history?

03 What if I dispute a charge or withdrawal?

04 Are my DANA, OVO, GoPay or QRIS details safe with hero88?

05 How long do you keep my personal data after I close my account?

06 What should I do if I notice an error in my account balance?

07 Can I download proof of my account activity for tax or legal purposes?

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