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Your Privacy Matters to Us

When you open an account with hero88, we handle your personal information with the same care we apply to your deposits and withdrawals.

Data collected transparentlyAccount security by defaultYour withdrawal history protected
Explore Lobby Read FAQ
hero88 Your Privacy Matters to Us
REACH OUT ANYTIME

Contact Us About Your Privacy

Live Chat Support Our support team in Medan is available 24/7 via the chat widget on your account page. Ask about data access, deletion requests or privacy concerns — responses usually arrive within minutes.
Email Privacy Team Send detailed privacy requests to our compliance team at [email protected]. Include your account number and specific request. We respond within 3 business days.
Account Settings Review and update your personal information directly in the Account > Profile section. Your data is displayed plainly so you can confirm accuracy and request corrections instantly.
SECURITY & PRIVACY CONTROLS

How We Safeguard Your Account

Encrypted Connections

Every login, deposit and withdrawal flows through SSL encryption. When you access your lobby from Semarang or anywhere in Indonesia, your session is protected end-to-end.

Cookie Transparency

We use cookies to keep you logged in and to detect unusual account activity. You can manage cookie preferences in your browser settings without losing core functionality.

Payment Data Protection

DANA, OVO, GoPay and QRIS payment details are tokenized — we never store your full card or wallet credentials. Payment processing partners meet international security standards.

Data Access Requests

You can request a copy of all personal data we hold about you within 30 days. Contact support with your account number and proof of identity.

Account Deletion

Request permanent account closure anytime via live chat or email. Your data is erased within 60 days, except records required by local regulations for financial compliance.

Withdrawal Verification

Before we process your withdrawal, we verify your identity and confirm the destination account matches your registration details — this protects your funds.

Frequently Asked Privacy Questions

When you close your account, we delete your personal data within 60 days. However, we retain withdrawal records, deposit history and dispute logs for the period required by local law. This ensures we can resolve any payment queries or compliance checks after closure.

Deposit and withdrawal records are kept for a minimum of five years from the transaction date, where local law permits. This protects both you and us in case of payment disputes, chargebacks or regulatory audits.

Yes. Go to Account > Privacy > Request My Data in your account settings, or email [email protected] with your account number. We provide a full export of your data — name, contact info, deposits, withdrawals, play history and cookies — within 30 days.

We do not sell or share your personal information with third parties for marketing. We share data only with payment processors (DANA, OVO, GoPay, QRIS) to complete your transactions, and with regulators where local law requires it.

We never store your full payment credentials. When you deposit, the payment provider generates a secure token that we store instead. Your actual bank or wallet details remain with the payment provider, encrypted and inaccessible to hero88 staff.

You can disable cookies in your browser settings without losing access to the lobby. However, some cookies (login, fraud detection, withdrawal verification) are necessary for your account security and cannot be fully disabled.

Contact live chat immediately or email [email protected]. We can freeze your account, review recent withdrawals and login history, and help you reset your password. Report any unauthorized transactions within 24 hours for fastest resolution.

Related Pages

hero88 Indonesia Register About Us hero88 Login FAQ